Help Center
Frequently Asked Questions
Find fast answers to shipping queries, return policies, payment terms, and support info below.
- If you have any issues with your order, please contact us via our Contact Form within 07 business days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.
- There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
We offer free worldwide tracked shipping. Orders are processed within 1 to 3 business days and shipped with a fully tracked courier service.
After dispatch, transit normally takes 3 to 10 business days depending on the destination. Tracking information may take 1 to 2 business days to appear.
Read the complete Shipping Policy for pre-order guidance, tracking details, and address-change instructions.
Simply choose your style on the product page, then click the "Add to cart" button and follow the simple steps to complete your order.
We'll prepare your order and let you know when it is on its way.
Orders are processed within 1 to 3 business days and sent with a fully tracked courier service. Once dispatched, transit normally takes 3 to 10 business days depending on the destination. Read the complete Shipping Policy.
Shipping is free worldwide. Orders are processed within 1 to 3 business days and sent with a tracked courier service. Once dispatched, transit usually takes 3 to 10 business days. Read the full Shipping Policy or contact us with questions.
You can reach our customer service through our Contact Us page or by emailing support@buudy.com.
Tracking numbers can take 1 to 2 business days to appear in the shipping carrier's system. If your tracking number is still not working after that window, please email support@buudy.com or use our Contact Form.
We accept Visa, Mastercard as well as Paypal.
Just after your order has been successfully placed.
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Still have questions?
Our support desk is here for you Monday to Friday, 9:00 AM to 5:00 PM GMT.